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RCL Connectors & Cables Ltd

Legal / RCL Connectors & Cables Ltd

Terms & Conditions

Our terms of sale for business customers and consumers.

Last updated: 10 October 2026Company no. 05494776Questions: [email protected]

These terms apply to every sale of goods by RCL Connectors & Cables Ltd (company no. 05494776), trading from Unit 4 Wood Mine Business Park, Semmens Way, Redruth, Cornwall TR15 1FU. Please read them carefully before placing an order.

01 Business customers and consumers

  1. 1.1Some of these terms apply to consumers only; some apply to business customers only. Those terms are marked as such.
  2. 1.2All other terms apply to all customers.
  3. 1.3You are classified as a business customer if you indicate to us that the goods supplied by us will be used in the course of your business, or if you use the goods in the course of your business.
  4. 1.4If you are not a business customer, you are a consumer. You have certain statutory rights as a consumer which are not affected by these terms. Contact your local Trading Standards office or Citizens Advice for more information.

02 Purchase orders and contract formation

  1. 2.1A purchase order submitted by you constitutes an offer to purchase goods from us in accordance with these terms.
  2. 2.2No contract shall come into existence until we have acknowledged your purchase order in writing or have commenced fulfilment of the order.
  3. 2.3Our written order acknowledgement, including any amendments or clarifications, will be sent by email and shall form part of the contract, superseding any conflicting terms in your purchase order.
  4. 2.4By placing a purchase order with us, you confirm acceptance of these terms and waive any terms you may seek to impose that conflict with ours, in accordance with clause 14.2.
  5. 2.5We reserve the right to reject or amend any purchase order at our sole discretion, including but not limited to cases of pricing discrepancies, availability or manufacturing constraints.
  6. 2.6Our order acknowledgement will give your order number. It is your responsibility to check the acknowledgement and tell us as soon as possible of any issues or errors. If we receive no such communication within three working days, the acknowledgement is deemed correct in all respects (except where we have made an error). Please quote your order number whenever you contact us about your order.

03 Price

  1. 3.1The price quoted excludes VAT (unless otherwise stated). VAT will be charged at the rate applying at the time of delivery.
  2. 3.2Our quotations lapse after 30 days (unless otherwise stated).
  3. 3.3The price quoted excludes delivery (unless otherwise stated).
  4. 3.4Business customers: unless otherwise stated, the price quoted to business customers is an illustrative estimate only, and the price charged will be our price current at the time of delivery.
  5. 3.5Business customers: rates of tax and duties on the goods will be those applying at the time of delivery.
  6. 3.6Business customers: at any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods.

04 Delivery

  1. 4.1All delivery times quoted are estimates only.
  2. 4.2Lead time is based on stock availability at the time of order and may be subject to change.
  3. 4.3If we fail to deliver within a reasonable time, you may cancel the contract by informing us in writing, however:
    1. 4.3.1you may not cancel if we receive your notice after the goods have been dispatched; and
    2. 4.3.2if you cancel the contract, you have no further claim against us under that contract.
  4. 4.4If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or any increase in the price of the goods).
  5. 4.5We may deliver the goods in instalments. Each instalment is treated as a separate contract.

05 Delivery and safety

  1. 5.1We may decline to deliver if:
    1. 5.1.1we believe that it would be unsafe, unlawful or unreasonably difficult to do so; or
    2. 5.1.2the premises (or the access to them) are unsuitable for our vehicle.

06 Delivery and risk

  1. 6.1The goods are at your risk from the time of delivery.
  2. 6.2Delivery takes place either:
    1. 6.2.1at our premises, if you are collecting the goods or arranging carriage; or
    2. 6.2.2at your premises, if we are arranging carriage.
  3. 6.3You must inspect the goods on delivery. If any goods are damaged (or not delivered), you must tell us in writing within seven working days of delivery (or the expected delivery time), and give us (and any carrier) a fair chance to inspect the damaged goods.

07 Payment terms

  1. 7.1You are to pay us cash on delivery unless you have an approved credit account.
  2. 7.2Business customers: if you have an approved UK business credit account, payment is due within 30 days of our invoice date.
  3. 7.3If you fail to pay us in full on the due date:
    1. 7.3.1we may suspend or cancel future deliveries;
    2. 7.3.2we may cancel any discount offered to you;
    3. 7.3.3you must pay us interest at the rate set under s.6 of the Late Payment of Commercial Debts (Interest) Act 1998, calculated on a daily basis from the date of our invoice until payment, compounded on the first day of each month, and before and after any judgment (unless a court orders otherwise);
    4. 7.3.4we may claim fixed-sum compensation from you under s.5A of that Act to cover our credit control overhead costs; and
    5. 7.3.5we may recover, under clause 7.8, the cost of taking legal action to make you pay.
  4. 7.4If you have an approved business credit account, we may withdraw it, reduce your credit limit or bring forward your due date for payment, at any time and without notice.
  5. 7.5Business customers: you do not have the right to set off any money you may claim from us against anything you may owe us.
  6. 7.6Consumers: you may only set off money you claim from us against money you owe us with our written agreement and on such terms as we may state.
  7. 7.7While you owe money to us, we have a right to keep any property we may hold of yours until you have paid us in full (a lien).
  8. 7.8You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly, and including finance costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
  9. 7.9Consumers: clause 7.8 means that you are liable to us for losses we incur because you do not comply with these terms. We may claim those losses from you at any time and, if we must take legal action, we will ask the court to make you pay our legal costs.

08 Title

  1. 8.1Consumers: your statutory rights are unaffected.
  2. 8.2Business customers: until you pay all debts you may owe us:
    1. 8.2.1all goods supplied by us remain our property;
    2. 8.2.2you must store them so that they are clearly identifiable as our property;
    3. 8.2.3you must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us;
    4. 8.2.4you may use those goods and sell them in the ordinary course of your business, but not if we revoke that right by informing you in writing, or you become insolvent.
  3. 8.3Business customers: you must inform us in writing immediately if you become insolvent.
  4. 8.4Business customers: if your right to use and sell the goods ends, you must allow us to remove the goods.
  5. 8.5Business customers: we have your permission to enter any premises where the goods may be stored, at any time to inspect them, and after your right to use and sell them has ended, to remove them, using reasonable force if necessary.
  6. 8.6Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the due date.
  7. 8.7You are not our agent. You have no authority to make any contract on our behalf or in our name.

09 Warranties and liability

  1. 9.1We warrant that the goods:
    1. 9.1.1comply with their description on our order acknowledgement; and
    2. 9.1.2are free from material defect at the time of delivery (as long as you comply with clause 9.4).
  2. 9.2Business customers: we give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.
  3. 9.3Consumers: the warranty in clause 9.1 is in addition to your statutory rights.
  4. 9.4If you believe that we have delivered goods which are defective in material or workmanship, you must:
    1. 9.4.1inform us in writing, with full details, as soon as possible; and
    2. 9.4.2allow us to investigate (we may need access to your premises and product samples).
  5. 9.5If the goods are found to be defective in material or workmanship following our investigations, and you have complied with clause 9.4 in full, we will (at our option) replace the goods or refund the price.
  6. 9.6We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract or the supply of goods or their use, even if we are negligent.
  7. 9.7Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to two million pounds.
  8. 9.8For all other liabilities not referred to elsewhere in these terms, our liability is limited in damages to the price of the goods.
  9. 9.9Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

10 Specification

  1. 10.1If we prepare the goods in accordance with your specifications or instructions, you must ensure that:
    1. 10.1.1the specifications or instructions are accurate;
    2. 10.1.2goods prepared in accordance with them will be fit for the purpose for which you intend to use them; and
    3. 10.1.3they will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation.
  2. 10.2We reserve the right to make any changes in the specifications of our goods which are necessary to ensure they conform with any applicable safety or other statutory requirements.
  3. 10.3Business customers: we also reserve the right to make, without notice, any minor modifications in our specifications, designs or materials as we think necessary or desirable.

11 Return of goods

  1. 11.1We will accept the return of goods from you only:
    1. 11.1.1by prior arrangement, confirmed in writing and quoting your Returns Authorisation Number (RAN);
    2. 11.1.2on payment of an agreed handling charge (unless the goods were defective when delivered); and
    3. 11.1.3where the goods are as fit for sale on their return as they were on delivery.

12 Export terms

  1. 12.1Where the goods are supplied by us to you by way of export from the United Kingdom, this clause 12 applies (except to the extent that it is inconsistent with any written agreement between us).
  2. 12.2The Incoterms of the International Chamber of Commerce in force when the contract is made apply to exports, but these terms prevail to the extent of any inconsistency.
  3. 12.3Unless otherwise agreed, the goods are supplied ex works our place of manufacture.
  4. 12.4Where the goods are to be sent by us to you by a route including sea transport, we are under no obligation to give a notice under section 32(3) of the Sale of Goods Act 1979.
  5. 12.5You are responsible for arranging testing and inspection of the goods at our premises before shipment (unless otherwise agreed). We are not liable for any defect in the goods which would be apparent on inspection unless a claim is made before shipment. We are not liable for any damage during transit.
  6. 12.6We are not liable for death or personal injury arising from the use of the goods delivered in the territory of another State (within the meaning of s.26(3)(b) of the Unfair Contract Terms Act 1977).

13 Cancellation

  1. 13.1If the order is cancelled (for any reason), you are to pay us for all stock (finished or unfinished) we may then hold, or to which we are committed, for the order.
  2. 13.2We may suspend or cancel the order by written notice if:
    1. 13.2.1you fail to pay us any money when due (under the order or otherwise);
    2. 13.2.2you become insolvent; or
    3. 13.2.3you fail to honour your obligations under these terms.
  3. 13.3You may not cancel the order unless we agree in writing, in which case clause 13.1 applies.

14 Waiver and variations

  1. 14.1Any waiver or variation of these terms is binding in honour only unless it is made (or recorded) in writing, signed on behalf of each party, and expressly states an intention to vary these terms.
  2. 14.2All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you expressly waive any printed terms you may have, to the extent that they are inconsistent with our terms.

15 Force majeure (business customers only)

  1. 15.1If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability.
  2. 15.2Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial disputes, and difficulty in obtaining supplies.

16 General

  1. 16.1English law applies to any contract made under these terms. The courts of England and Wales have non-exclusive jurisdiction.
  2. 16.2If you are more than one person, each of you is liable for all of your obligations under these terms (joint and several liability).
  3. 16.3If any of these terms is unenforceable as drafted, it will not affect the enforceability of any other of these terms; and if it would be enforceable if amended, it will be treated as so amended.
  4. 16.4We may treat you as insolvent if you are unable to pay your debts as they fall due, or if you (or any of your property) become the subject of any formal insolvency procedure (for example receivership, liquidation, administration, a voluntary arrangement including a moratorium, or bankruptcy), any application or proposal for one, or any application, procedure or proposal overseas with similar effect or purpose.
  5. 16.5Business customers: all brochures, catalogues, web pages and other promotional materials are illustrative only. Their contents form no part of any contract between us, and you should not rely on them in entering into any contract with us.
  6. 16.6Business customers: any notice to be served under these terms may be served by delivering it by first-class post, or by email, to the other party’s registered office or principal place of business. All such notices must be signed.
  7. 16.7No contract will create any right enforceable, by virtue of the Contracts (Rights of Third Parties) Act 1999, by any person not identified as the buyer or seller.
  8. 16.8The only statements upon which you may rely in making the contract with us are those made in writing by someone who is (or whom you reasonably believe to be) our authorised representative, and which are either contained in our estimate (or any covering letter) and not withdrawn before the contract is made, or expressly state that you may rely on them when entering into the contract.
  9. 16.9Nothing in these terms affects or limits our liability for fraudulent misrepresentation.
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